Privacy policy

This privacy policy explains how Cleanno collects, uses, and protects your personal information when you use our platform.

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Billing and payment information
• Business information (for cleaners): VAT number, insurance details
• Communications you send to us

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Protect against fraudulent or illegal activity

3. Information Sharing

We do not sell your personal information. We may share information:

• With service providers who assist in our operations
• To comply with legal obligations
• To protect the rights and safety of users
• Between clients and cleaners as necessary for service delivery

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights (GDPR)

Under the General Data Protection Regulation, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal and accounting requirements.

7. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: info@cleanno.be